Client Service Executive Job in Ezee Technosys Pvt Ltd

Roles & Responsibilities

• Implement effective revenue strategies to achieve monthly targets.
• Look for new business opportunities for the property.
• Provide with Daily, Weekly, Monthly Reports.
• Understand the nature of client queries and resolve them in a timely and efficient manner.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures and standards.
• Maintain accurate records of daily communications and issues resolved
• Responsible for the overall business development of the assigned properties.
• Build a strong business relation with hoteliers and OTA Managers
• Be the first point of contact for the hotels and OTAs for any troubleshooting issues.

Requirements

• Strong verbal and written communication skills in English.
• Knowledge of any other language (Apart from Gujarati and Hindi) will be counted as an advantage.
• Previous experience in the hospitality industry would be an advantage.
• Good computer knowledge.
• Analytical Skills.
• Self motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.