Salesforce Developer/senior Developer (einstein Bots Job in First Advantage

Responsibilities will include: Managing all Einstein Bots in Salesforce within the Organization, including managing the AI models, intent sets, utterances and any associated automation (Flows) that the Bots utilize (including routing) Helping establish a Customer360 platform by working with Customer Care, Customer Success and Sales team and gathering requirements for improvements and upcoming projects with Einstein Bots and related Service Cloud and Experience Cloud configurations. Configuring Salesforce.com (Building Reports, List Views, Creating/Training Users, etc) Working on Sandbox environments and deploying Change Sets as work is completed. Managing staging sandbox environment to keep it in sync with production environment Help ensure data cleanliness for reporting and predictive analytics reports Academic Qualifications: Bachelor's degree (full-time). Degree in business-related major or statistics or related will be an added advantage experience Relevant work experience: 8-9 years Other knowledge and certifications - Salesforce Service Cloud Consultant Certification Salesforce Experience Cloud Consultant Certification Additional Salesforce Certifications a plus (Analytics, Architect, etc) Experience with Salesforce Voice & Amazon Connect Experience with the following platforms CRMAnalytics (formerly TableauCRM) Salesloft ZoomInfo