Senior Manager I Job in Flipkart

Senior Manager - Network Operations - Service Delivery

Location - Bangalore

About Flipkart

In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is Indias largest online marketplace and one of Indias leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters!

Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.

We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customers point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.

What youll do:

1- Service Channel Expansion Planning: Spearhead the expansion of service network planning & setting up service centers for ensuring better and differentiated Service Experience. Developing & implementing improvement programs for partners to upgrade the service standards.

2- Strategy to Solve for End to End Repair Support for EW, 2GUD, CPP, Walk in centers ®ular BAU Repair Business for Large.

3- BAU & Peak capacity building to Support the peak manpower requirement for all Business at affordable prices.

4- Network Project Management: Manage Network related projects from inception to completion in coordination with other functional stakeholders. Periodic publication of status reports, tracking, escalation to stakeholders to ensure timely execution of projects.

5- Manage the Business Continuity for Partner Operations. Close monitoring of Partner performance & feedback, Partner escalation management, Managing Data collection, importing, transforming, validating or modelling data with the purpose of reviewing, analysing, understanding of making conclusions from the data for decision making purposes by extracting the essence and recommending conclusions. Managing the Payable and Recoverable.

6- Candidate is expected to work closely with Internal and External Stakeholders to understand the business requirement, define clear actionable with timelines, arrive at costing, align design & operations and work with product-tech team to launch new capabilities & scale existing capabilities.

What youll need:

Candidate should have worked / experience in - Partner Life Cycle Management , Channel Network Design , Market Place Expansion , People Management , Service Metrics , Service Delivery , Cost efficiencies , New Partner Onboarding , Partner Satisfaction , Supply Chain .

• Bachelors Degree from Tier 1 Engineering School

• MBA from Tier 1 B-school

• Experience of business / growth/ category teams

• DELIVERABLES:

• Growth- New Partners Onboarding

• Service Metrics

• Cost of Service Delivery

• Partner Satisfaction