Associate - Operations Job in Food Hub Ltd.

The job roles and responsibilities are,

• Manage inbound and outbound calls Ensure quality of service is met as per organisation guidelines Identify and assess customer s needs to achieve customer satisfaction (CSAT).
  

• Build sustainable relationships and trust with customers through open and interactive communication.
  

• Provide accurate, valid and complete information by using the right methods or tools to achieve first call resolution.
  

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits- follow up to ensure resolution.
  

• Keep records of customer interactions, process customer accounts and file documents.
  

• Follow communication procedures, guidelines and policies.
  

• Ensure GDPR compliance is adhered to all the time.
  

• Be flexible to work in all shifts aligned by the organisation.
  

• Take the extra mile, find opportunities to assist customers.
  

• Keep yourself open to work in any project aligned by the organisation.
  

• Ensure to know the KPIs set as per the project assigned and work towards the benchmark set by the organisation
  

Requirements

The candidate should have the below skill sets,

• Excellent communication and presentation skills
  

• Strong phone contact handling skills and active listening
  

• Ability to multitask, prioritise, and manage time effectively
  

• Ability to work under pressure
  

• Proven customer support experience or experience as a Client Service Representative
  

• Track record of over-achieving quota
  

• Familiarity with CRM systems and practices
  

• Customer orientation and ability to adapt/respond to different types of characters