Customer Service Job in Fortanix
Customer Service
Fortanix
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Responsibilities
- Provide customer service, customer setup, and onboarding
- Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
- Create documentation to standardize processes
- Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
- Maintain customer health dashboard and provide weekly updates
- Provide on-call support 24x7 on an as-needed basis
Requirements
- Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
- Excellent English language communication skills, both verbal and written
- Highly organized with an acute attention for details
- Ability to work in a highly fast paced, rapid growth environment
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