Customer Service Job in Fortanix

Responsibilities

• Provide customer service, customer setup, and onboarding
• Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
• Create documentation to standardize processes
• Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
• Maintain customer health dashboard and provide weekly updates
• Provide on-call support 24x7 on an as-needed basis

Requirements

• Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
• Excellent English language communication skills, both verbal and written
• Highly organized with an acute attention for details
• Ability to work in a highly fast paced, rapid growth environment