After Sales Engineer Job in Fracktal Works

After Sales Engineer

Location: Bangalore

Department: Service & Support

Role Summary

Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments.

Education & Experience

• Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering
• Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems

Key Responsibilities

• Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment.
• Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely.
• Maintain and update service documentation, reports, and customer records.
• Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication.
• Build and maintain positive customer relationships to ensure high satisfaction and repeat business.
• Manage service tickets and turnaround times using tools like Zoho Desk.
• Be willing to travel for on-site customer support across locations.
• Coordinate with internal teams for spare parts, technical escalation, and service planning.
• Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health.

Required Skills & Qualifications

• Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment).
• Basic knowledge of electrical and electronic systems, and mechanical components.
• Strong troubleshooting skills and a methodical approach to diagnosing issues.
• Familiarity with CAD software like AutoCAD or Fusion 360.
• Good verbal and written communication skills.
• Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards.

Why Join Us?

At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust.