Customer Success Manager Job in Freight Tiger

Customer Success Manager

Freight Tiger 4+ weeks ago

Mumbai, Maharashtra
Not Disclosed
Full-time
Permanent

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Job Summary

About the Role:

As a Customer Success Manager you will be responsible for growing and managing our most important customers. You will work closely with multiple teams such as Sales, Launch, Operations, Finance and several others. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced always adapting to the landscape within the Logistics industry, as well as the business needs.

Requirements:

Experience navigating and steering customer engagements to completion with a high level of customer satisfaction.

Strong analytical skills, with the ability to translate data into insights.

Results-driven mentality, with a bias for speed and action.

Possess exceptional communication, presentation and interpersonal skills.

Good problem-solving skills coupled with the ability to provide quick resolution to problems.

Ability to manage and mentor a team. Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical.

You will be a strong teammate, but still a self-starter.

Preferred qualifications:

MBA/Equivalent Degree along with 4-5 years of experience or Graduate with 7-8 years of experience in customer service management/customer success experience.

Experience Required :

Fresher

Vacancy :

2 - 4 Hires