Director - Presales Job in Freshworks Inc

The Company

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. FreshworksSoftware-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Freshworks suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at .

About the Role:

As a Head of Presales at Freshworks, you will be responsible for overall customer acquisition business working alongside a cross-functional team. You will own resource forecasts, strategic initiatives, and new customer acquisition programs through technically selling for the team.

The role requires someone with strong leadership, interpersonal, business skills, and a strong partnership with sales to acquire new customers. The presales team is geographically distributed across various regions and works closely with peer organizations such as Customer Support, Customer Onboarding, and Infosec teams.

Responsibilities:

Manage a global Presales organization that will be responsible for $100M+ Revenue.

• Planning and Execution - Proactively drive initiatives around the operational delivery capabilities of the presales team to improve their value / technical selling capabilities. In addition, partner with the sales team to achieve revenue goals. This includes creating yearly/quarterly strategic business plans.
• Cross-Functional Collaboration - Manage relationships with cross-functional teams to deliver world-class technical service delivery for customers and prospects. Requires willingness to thoroughly understand Freshworks products, technology and accountabilities of each function to successfully deliver pre-sales services. Manage the customer buying process for all complex deals to ensure consistent clear value propositions and technology offerings are positioned to meet client needs. Be the voice of the customer and provide continuous feedback and future requirements to Product Management.
• Work with Sales Operations to continuously improve forecasting, process, and customer journey.
• Sales Alignment- Work hand-in-hand with sales counterparts to grow the business. Sales and Presales together will develop plans and work jointly to address regional revenue goals, competitive differentiation, and other elements of the business.
• Resource Planning and Allocation - Develop resource planning and allocation strategy, in alignment with the business goals. This includes performance management, compensation, and hiring.
• Effective Communication- Proactively communicate the team's direction, goals, and progress to the organization, C-Level Leaders, Functional teams, and peers.
• Professional Development- Responsible for developing the team's consulting, technical, and leadership skills to achieve employee satisfaction and scale our business.

Desired Skills:

• 15+ years of relevant Experience in revenue or GTM teams
• 15+ years of experience in B2B customer-facing relationship activities
• Proven track record in technology and presales
• Solid experience in working with or in a direct sales organization
• Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross-functional organizations.
• Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
• Experience managing large cross-functional teams.

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