Manager - Solution Engineer - Row Job in Freshworks Inc

Job Description

Role Scope and Impact

As a Solution Engineering Manager, you will be responsible for managing part of our Solution Engineering team in India. This role is open for Gurgaon or Bangalore (On-site). Your day to day responsibilities will include hiring to plan, building a scalable solution engineering strategy for the relevant SE team, allocating resources to relevant sub-region, evaluating performance on an ongoing basis and providing meaningful feedback to the team and growing the business. You will be a player-coach and play a key role in developing the team and helping SEs on your team solve complex business problems for our prospective customers.

You will also partner with the Sales Leaders in these sub-regions and provide strategic insights into pipeline health, team performance, and improve win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.

Your roles and responsibilities:

• Manage a solution engineering team working in a fast-paced, high growth environment.

• As an active practitioner of solution engineering, you will roll up your sleeves to push our revenue agenda across India/SAARC. You do this via the art of selling value, telling stories in demonstrations and painting a vision for the future.

• As a leader of one of our fastest-growing sub-regions, you will run Enterprise, Public Sector, Mid Market and commercial business along with the Sub-regional RSM, build scalable, repeatable frameworks & programmes.

• You will play an integral role in shaping our product roadmap and championing our customer needs within Freshworks.

• Work regularly with C level executives inside and outside the organization and be a credible source of business and technical insights in the specific domain.