Customer Success Associate Job in Fullthrottle Labs Private Limited
Customer Success Associate
Fullthrottle Labs Private Limited
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Key Responsibilities:
Required Skills:
Pre-requisites:
Key Responsibilities:
- Own overall relationship with new clients, which includes managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Provide critical insights to the product team as a means to improve our developing platform.
- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
- Effectively maintaining client relationships with follow-up, collecting regular feedback.
Required Skills:
- Minimum experience of 1 to 2 years
- Good communication skills
- Experience working with B2B products, SaaS products
- Preferably comfortable with workingin a start-up.
- Technical curiosity or experience, willingness to learn new things
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.
Pre-requisites:
- MUST have excellent communication and written communication skills
- Quick learner, adaptable to changing business needs
Experience Required :
1 to 2 Year
Vacancy :
2 - 4 Hires
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