BriefCase
BriefCase

L1-customer Support Job in Futurenet

L1-customer Support

Futurenet 4+ weeks ago
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Job Summary

Salary

According to Industry Standards

Location

Chennai

Job Description

  • Take ownership of customer issues reported and see problems through to resolution.
  • Provide desktop and laptop support.
  • Diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.

    • Skill Set Required

  • Microsoft OS.
  • Good Desktop and Laptop troubleshoot.
  • Mail client support and troubleshoot.
  • Antivirus installation and scanning of system.
  • LAN knowledge and troubleshoot.
  • Peripheral installation and troubleshoot.

    • Eligibility Criteria

    Any BE, Diploma, BSC Graduates can apply.
    Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires

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