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BriefCase

Desktop Support Engineer - L2 Job in Futuresoft Solutions Pvt. Ltd.

Desktop Support Engineer - L2

Futuresoft Solutions Pvt. Ltd. 4+ weeks ago
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Job Summary

Desktop Support Engineer - L2

Noida, Uttar Pradesh, India


Job Description

Title: Desktop Support

Level: L2


Job summary: To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined.

Job tasks & responsibilities:

  • Monitoring & assigning calls to L1 engineers.
  • Install, Configure & maintain e-mail clients remotely.
  • Installation and configuration of Client OS physically on client machine or using any third party tool.
  • Perform Desktop Backup and Restore activities (Client level).
  • All escalations from Desktop L1/Sr. L1.
  • Troubleshoot escalated issues of operating systems (Windows XP, Windows 7 etc.)
  • Deploy Patches approved by Server Team for Client Workstations.
  • Client level antivirus management.
  • Testing of computers and ensuring that computer systems are functioning properly.
  • Testing Network connectivity
  • Perform System Ramp up/Down activities.
  • Remote Software/Desktop troubleshooting
  • Support on windows networking (wired and wireless)
  • Basic troubleshoot and resolve DNS,DHCP issues
  • File and printer sharing services.
  • Users and groups management.
  • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
  • Working closely with Asset Management Team, update them regularly for hardware consumables, required in near future.
  • Perform adhoc maintenance activities out other duties as you may be requested by management.
  • Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.
  • Basic Windows Server knowledge.
  • Documenting procedures and processes.

    • Job Specification:

  • Qualification :Under Graduate/Graduate or any Technical Degree/Diploma
  • Certifications : MCP/MCSA/MCSE
  • Experience : Minimum relevant experience of 36 months
  • Communication Skills: Should be able to Speak, Read and Write correct grammatical English.


    • Supervision: Site In-charge/Site Manager
    Working Environment: 24*7, 9 hours /day, 6 days in a week

    Required Skills

    desktop
    Experience Required :

    2 to 3 Years

    Vacancy :

    2 - 4 Hires

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