Call Co-ordinator Job in Geekay Infotech

Open Positions 1

Location: Mumbai (Navi Mumbai/Central)

Job Description:

• Responsible for logging tickets/calls, monitoring calls, assigning call to respective customer support engineer.
• Providing first level of remote technical support to clients.
• Making sure that the tickets/calls are responded within the required time frame to meet the SLAs.
• Escalating the calls to support manager if tickets are not responded or resolved within the time frame.
• Follow up with clients, support engineers, managers and vendors for pending calls.
• Giving courtesy calls to clients and taking feedback from clients.
• Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.
• Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.

Candidate Profile:

Key Skills:

• Excellent communication skills , Service orientated
• Good organizational ability.
• Excellent customer service attitude.
• Problem solving skills and attention to details.

Experience:

• 1 4years relevant experience as Service desk coordinator or customer service

Salary: As per Industry Standards.

Qualification:(Min Aggregate 60%)

• Sc. (Etrx/ Computers/IT) /BCA / B com / Diploma / Any other technical graduate.
• A+ or MS Windows or other relevant certifications preferable

Contact Details:-

Name of Person:- Pooja/Sai