Invoice Support Specialist Job in Genea India

Job Overview:

The Invoice Support Specialist assists the Submeter Billing department by helping to ensure high level customer support through ensuring accuracy, completeness, timely entry, and validation of data in various business systems.

Duties and Responsibilities:

• Accurately enter building, tenant and meter reading and billing information into Billing systems
• Accurately enter main utility information and other billing and usage information into a variety of reports / formats
• Communicate to Customers and Invoice Specialists regarding abnormalities with readings/utility rates entered in the various systems / reports
• Organize and communicate missing billing information to Customers and Invoice Specialists, tracking assignments in Task Management Tool (Monday.com)
• Create Excel and PDF files of reports and invoices, upload files of tenant charges, and email invoices to Customers and Tenants where applicable
• Track stage of assignments in Task Management Tool (Monday.com)
• Provide courteous and helpful direction for clients to the party that they need to speak with
• Assist with research related to rates required for invoice generation
• Provide training to entry-level team members as needed
• Communicate to other staff members of availability to perform additional tasks
• Participate in company / team meetings
• Assist with efforts to streamline processes
• Perform other related duties as assigned by management

Qualifications:

• High school diploma or general education degree (GED), or 0-1 years related experience and/or training, or equivalent combination of education and experience

Computer skills required: Knowledge and prior use of Microsoft applications such as Team, Excel, Word, and Outlook

Competencies:

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.