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Assistant Manager - Customer Care - Non Voice Job in Genpact

Assistant Manager - Customer Care - Non Voice

Genpact 4+ weeks ago
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Job Summary Assistant Manager - Customer Care - Non Voice - HIG005110

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? Apply now! We are inviting applications for the role of Assistant Manager, Customer Service Non-Voice Were looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger collaborative environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

  • Provide resolution to maintain standards of quality
  • Recognize trends and patterns and escalate issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers
  • Monitor team members and able to provide guidance whenever needed
  • Manage the flow of day-to-day operations
  • Build reports to update the company on the team's progress
  • Rapport building with the internal & external stakeholder
  • Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
  • Ensure that the highest possible levels of customer service are delivered at all times
  • Assist the Manager as and when necessary to make the business run effectively and efficiently
  • Communicate clear instructions to team members

Qualifications we seek in you

Minimum qualifications
  • Any Graduate (PG an added advantage)
  • Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce

Preferred qualifications

  • Effective probing skills and analyzing / understanding skills
  • Proficient with MS Excel, MS Word, MS PowerPoint
  • Ability to do root-cause analysis for process gaps highlighted
  • Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
  • Ability to communicate verbally and through emails/Phones with businesses
  • Problem solving skills with customer centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Job

Assistant Manager

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Oct 7, 2020, 3:37:34 PM

Unposting Date

Ongoing Master Skills List Operations Job Category Full Time
Qualification :
Bachelor's / Graduation / Equivalent
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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