Process Associate - Customer Service Job in Genpact

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Process Associate, Customer Service

Responsibilities

• Transaction processing according to standard work & SOP
• Prioritize transactions according to detailed guidelines to meet SLA and Plans and prioritizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and problem seek.
• Assist with/perform other team tasks as the need arises and Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Get along with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met and Maintain key records like working files, email for reference and audit purpose
• Should be able to handle basic day to day requirements of excel

Qualifications we seek in you

• Graduation in any stream except B.Tech and Technical Graduation & Law

Preferred Skill Set:

• Excellent Interpersonal Skills
• Displays energy and enthusiasm in approaching the job and Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
• Ready to work on stretched working hours
• Ability to independently interact with internal and external customers
• Customer service focus / Insurance knowledge
• Basic Computer knowledge along with typing speed of 40 words/minute