Technical Associate Bcp Support Job in Genpact

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Inviting applications for the role of Technical Associate BCP Support

Responsibilities

• Extract the BCM calendar from BCP tools
• Follow up with BCM SPOC on booking of BCM mapped rooms and IT eSRs.
• Audit the BCM systems in case of shared / training room systems and get the issues resolved.
• Deploy the BCM systems in case of dedicated BCM systems.
• Coordinate with Telecom & DCS for data port activation on BCM VLANs
• Check the BCM applications prior the test.
• Coordinate with Voice Team for call routing.
• Roll back the BCM IT setup after the test is over
• Send out a communication once the test is over
• Audit the ports before assigning for any BCM Account
• Send out a communication once the test is over
• Maintain the dedicated BCM Assets in dedicated BCM IT stores
• Capture the complete inventory details of assets in BCM IT Stores
• Validate the accounts and schedule them for monthly/Quarterly compliance activity
• Deploy the system on network and do update the AV and Patches
• Prepare weekly dashboard for Weekly Ops Call. Keep a track of test observations till closure
• Assist in all BCM Ports migrations as per floor/buildings surrender
• Assist Business IT/ Transition IT in updating the IT Section of BCM Plan on Archer. Guiding the new ETO/BCM Spocs on raising of BCM eSRs
• Review & update the BCM plan & update of IT section under BCM plan
• In scenario of BCP Invocation, support to be extended in line with BCP guidelines and policies.

Minimum qualifications

• Graduate in any stream. Familiar with ITIL and ITSM processes.
• Solid understanding and hands-on experience in Asset Management
• Ability to multi-task, manage time and follow through with assignments
• Should be adherent to process defined workflows

Preferred qualification

Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.