Manager - Crm Job in Gera Developments Private Limited

Specifics of the role:

• Verification of the customer documents as provided by Sales, understanding all the commitments made during the sale transaction & deviation given, if any.
• Welcome call & welcome kit to the customers providing them with necessary information thus building rapport with them.
• Responsible for achieving & over achieving the defined collection targets.
• Raising timely invoices as per the billing milestones achieved.
• Thorough follow up with clients for payments uptil closure.
• Ensure registration readiness of the customer & prompt support to the backend team for execution.
• Deliver good customer expereince with an intent of 100% customer satisfaction & generating referrals from existing customers.
• Ensure prompt response to customer queries.
• Ensure smooth functioning of handing over formalities
• Rapport building with external partners for loan disbursement.
• Address various customer grievances within defined SLA's.
• Thorough snagging with an aim of delivering finished product as per GDPL quality standards before the date of possession.
• Follow up with the projects team to close loop on snag list.
• Generate various weekly, monthly reports to track the deliverables.
• Readiness for audit by systematically maintaining the required documentation & process adherence