Engineer Voice Operations Job in Global Networks

Description

1. Voice Operations Centre

1.1. Engineer Voice Operations

1.1.1 JOB DESCRIPTION

Job Title

Engineer Voice Operations

Department

Engineering and Operations

Location

Mumbai

Reporting

Manager Voice Operations

Job Type

Full Time

Shift

Rotational Shift

1.1.2 PRE-REQUISITES

• Extensive knowledge of Cisco Unified Communications product portfolio
• Hands-on troubleshooting experience on Cisco VoIP products
• Configuration and troubleshooting experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST & H323
• Hands-on experience on Cisco Call Manager, Cisco Unity, Cisco Voice Gateways
• Preferred optional skills: Cisco UCCX, Cisco Presence, Cisco Meeting Place
• Optional skills: Avaya CM, Avaya Audix

1.1.3 RESPONSIBILITIES

• Support the operation of Cisco/Avaya voice network services and perform voice related MACDs
• Receive calls from customers to open trouble tickets
• Work on trouble tickets to resolve customer s voice issues
• Remotely monitor and manage client s voice devices
• Work with Telecommunication Service Providers to resolve circuit problems
• Work with hardware/software vendors to resolve problems
• Work in a rotating shift schedule
• Perform assigned duties related to network and security services
• Any additional task given to the incumbent from time-to-time based on business needs

1.1.4 TRAINING AND CERTIFICATION

• CCNA voice/CCVP, ACA IP Telephony, Avaya CTP or relevant experience

1.1.5 EXPERIENCE

• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.7 TECHNOLOGIES AND OTHER SKILLS

• Good written and verbal communication
• Basic knowledge of telephone handling skills