Team Lead / Sales Enablement Specialist Job in Global Sync

Team Lead / Sales Enablement Specialist

New Delhi, NCT
Not Disclosed
Full-time
Permanent

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Job Summary 4. Key Responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients. Oversight of team organises resources, sets goals, call out strategy from Executives and client on a day-to-day basis, reporting responsibilities Responsible for following agreed governance model, escalation & communication plan To ensure team members achieve agreed standards in relation to their job assignments. To ensure training of new staff on the corporate policy rules to be adhered to To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules To monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Ensure that all audit related issues are ended Identify and drive continuous improvements and initiatives in process Training need identification and attrition management 2 To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, to be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need Action-Oriented, Integrity and Trust, Perseverance Command Skills, Problem Solving, Drive for results, standing along and Directing Others Managing & measuring work, ability to handle sale pressure, have excellent finance and accounting skills. Excellent verbal and written communications skills as well as strong external and management reporting skills

Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires