Asst. Manager / Manager Training Job in Globiva

Job Description: Training Manager

Responsibilities and Desired Skills:

• Lead a Team of Trainers, Coaches, and Team Leaders to enable training delivery.
• Track record in designing and executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).
• Work with respective Trainers to create a robust TNI (Training Needs Identification) / Refresher plan to improve agent performance within classroom training and live environment.
• Excellent communication and leadership skills.
• Ability to plan, multi-task, and manage time effectively.
• Strong writing and record-keeping ability for reports and training manuals.

Skills Required:

• People Management.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office (intermediate PowerPoint, basic Excel).
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• Extensive experience working in Training Management.

Experience:

• Total Experience: 5+ Years
• Team Handling Experience: 2+ Years
• BPO Industry experience will be an added advantage.

Working Days:

• 6 Days Working

Education:

• Graduate