Quality Control Manager, Gtech Job in Google Careers
Quality Control Manager, Gtech
- Gurgaon, Haryana
- Not Disclosed
- Full-time
Quality Control Manager gTech
Location: Gurugram, Haryana, India
Minimum Qualifications
- Bachelor s degree in Business, Logistics, Operations, Engineering, or a related field or equivalent practical experience
- 5+ years of experience managing vendor teams and customer engagement
- 5+ years of experience with third-party logistics (3PL) relationships
- 5+ years of experience managing warehousing and supply chain operations
- Certification or coursework in Operations Six Sigma, COPC, LEAN, or similar methodologies
Preferred Qualifications
- MBA or Master s degree
- 5+ years of experience using data analysis and business insights to guide strategic decisions
- Experience in data center logistics
- Proficiency in SQL and strong data analysis capabilities
About the Role
As a Quality Control Manager within Google s gTech Ads team, you will lead quality operations efforts that directly impact the customer experience and operational excellence across Google Ads support. Your role will focus on driving efficiency and accuracy in collaboration with vendor partners, operations teams, and product stakeholders. You will be responsible for aligning operational workflows with strategic business goals and ensuring scalable, high-impact solutions through data-driven insights and process optimization.
You ll contribute to a dynamic, global support ecosystem that powers advertisers of all sizes from small businesses to global brands while shaping best-in-class customer support quality standards.
Responsibilities
- Lead and improve quality operations with vendor partners, ensuring a frictionless customer experience
- Translate business and operational requirements into measurable quality outcomes
- Manage and evolve quality workflows in partnership with internal teams and cross-functional stakeholders
- Analyze market and business data, financial indicators, and performance trends to inform decision-making
- Navigate a matrixed, multicultural global environment with effective stakeholder engagement
- Provide feedback and insights to influence tools, automation, and roadmap decisions
- Balance business goals and customer needs to optimize performance and service impact
Qualification : MBA or Masters degree
