Manager(lbu) Job in Greythr

Position Title:

Manager-Product Delivery

Location:

Bangalore

Employment Status:

Regular Full-time

Experience:

10+ years

Reports To

General Manager Delivery

Travel

Occasional

Salary

Commensurate with skills

About Greytip Software

Greytip Software is India s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 9000+ we touch the lives of 10,00,000 active users + employees daily.

Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.

Position Purpose

The Implementation Manager will proactively engage with customers to provide strategic & tactical guidance, drive adoption and to increase the business value they derive from greytHR.

Responsibilities

• Administer everyday workflow of all implementation processes and provide technical support to all associates
• Coordinate with team to resolve all issues within the required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for the team.
• Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
• Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
• Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
• Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
• Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
• Maintain all project plans and SLA and collaborate with stakeholders for all implementation processes.

Requirements

• 6-8 years work experience in a team handling, customer-facing customer success, account management or strategic consulting organization.
• Very strong verbal and written communication skills absolutely essential.
• Proven experience building strong internal and external relationships
• Capacity to think innovatively on process improvements.
• Proven track record of establishing themselves as a strategic trusted advisor to clients;
• Proven track record in customer service in a highly-professional in a dynamic, start-up environment
• Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
• Ability to report and share client s status on a timely/pre-defined interval
• SaaS experience and understanding of SaaS metrics is a benefit
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Proven ability to coach & mentor team members
• Bachelor's Degree with preferably an MBA

Benefits

• Excellent Opportunity to be involved in high impact work and progressive learning environment
• Great team members & energy filled work environment
• Competitive salary
• Excellent benefits package