BriefCase
BriefCase

Manager Operations Job in Hcl technologies ltd

Manager Operations

Hcl technologies ltd 4+ weeks ago
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Job Summary QUALIFICATION: Deliver Account receivable, Trial balance and close/ journal entry deliverables including but not limited to: (1.) Analyzing End to End process flow for identifying non-valuable activities, optimizing / re-engineering of which can result in efficient and effective process thereby leading to significant reduction in cost (2.) Engaging all the staff in Quality Improvement Initiatives by improving their awareness on usage of quality improvement methodologies (QC tools, Six Sigma, QES etc) and implementation of Quality Circles (3.) Participating in significant improvement projects as decided by management/Client (4.) The individual should demonstrate capability of delighting ones customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) Using Advance Statistical Process Control Tools to monitor, analyze and control the process variation on key metrics impacting the process performance (Talk time, ACW, Hold, No. of escalations, Attrition, Absenteeism etc)
Skills Required :
SKILLS:B.E, Masters in Business Administration, Masters in Project Management, MBA, MBA, MBA(PGDM)
Experience Required :

7 to 9 Years

Vacancy :

1 Hire

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