BriefCase
BriefCase

Consultant Job in Hcltech

Consultant

Hcltech 4+ weeks ago
Apply Now
Job Summary Role: Consultant Qualification: B-Tech Experience: 4.5 - 8 Years Skills: User Experience Management Number of Positions: 1 Job Summary: We are looking for an experienced EUC Tools Administrator to support and maintain various End-User Computing (EUC) tools and provide Level-2 support for our business-as-usual (BAU) operations. The ideal candidate will play a key role in ensuring the smooth operation of EUC tools such as Nexthink, Systrack, Workblaze, Healing Station, Optibot, Hitachi/SailPoint, Password Reset tools, and others. This position will require strong technical expertise, collaboration with cross-functional teams, and a commitment to service improvement. Responsibilities: Tool Administration & Support: Provide maintenance and Level-2 support for EUC tools including Nexthink, Systrack, Workblaze, Healing Station, Optibot, Hitachi, SailPoint, and Password Reset tools. Operational Tasks: Handle daily operational tasks related to the tools, including system monitoring, issue resolution, and performance tracking. Documentation: Maintain updated documentation on tools, Standard Operating Procedures (SOPs), and relevant processes. Reporting: Generate weekly and monthly reports from tools, ensuring accurate data collection and presentation. Stakeholder Engagement: Conduct regular review meetings with stakeholders to align on service delivery and improvement. Technical Skill Continuity: Ensure that technical expertise is maintained among stakeholders, and work towards continuous service improvement. Collaboration & Transition Management: Work with cross-functional teams to ensure smooth transitions of deliverables, including preparation for new technologies. Training & Development: Develop and maintain training plans to enhance the skills of stakeholders. Incident Management: Respond to incidents, outages, or emergencies, collaborating with other teams to gather technical information and ensure resolution. Best Operating Practices: Implement and uphold Best Operating Practices (BOPs) across operations. Project Management: Manage small-scale service desk-related projects to improve efficiency and service quality. Key Skills: Hands-on experience with EUC tools such as Nexthink Sense, ACT & Engage, Systrack, Engagements, Resolve. Strong understanding of monitoring fundamentals and disciplined problem-solving skills. Proficient in using ITSM ticketing tools like Remedy and ServiceNow. Experience with Windows Administration (basic troubleshooting, CPU/IO/utilization management). Familiarity with Web Servers and IIS (resetting IIS, stopping a website, reading IIS logs). Understanding of EUC Support technologies, including SCCM, enterprise applications, and hardware management. Service management skills and experience. Additional Advantages: Basic scripting knowledge (e.g., VBScript, PowerShell). Knowledge of web technologies (HTML, JavaScript). Familiarity with Hitachi products, installation processes, and components. Experience with monitoring tools like Solarwinds, Nexthink, Aptean, Optibot, Bomgar. Knowledge of Hitachi SSPR administration and Level 3 support ticketing with Hitachi. Soft Skills: Strong communication skills (both verbal and written). Excellent documentation and customer handling skills. Ability to drive HCL s values and methodology in day-to-day operations. Adaptability, with a focus on learning new technologies quickly. Team player with good interpersonal skills and a customer-centric mindset. Ability to work flexible hours to meet operational needs. Experience: Total experience: 4 to 6 years in Information Management or Customer Service Delivery.
Qualification :
Bachelor of Technology
Experience Required :

4 to 6 Years

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you

See more recommended jobs

Your 4 Step Guide to Career Success

Apply for jobs
Create Profile
Schedule Interview
Get Hired