Collection Mgr-multi Product Job in Hdfc Bank

Job Description

• Receivables Management Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor the agency / field executives performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Regular visit to yard and reporting the discrepancies / compliant items as a visit report.

• (Applicable for Auto, Two Wheeler, Agri & CTG Loans) Ensuring timely allocation and field follow-up.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections.

• Call recordings have to be validated and updated in the visit report submitted to the agency.

• Process Management All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlement letters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility (HHT).

• Ensure nil delay in cash TAT and mis-posting of paymentsVendor Management Management of field/ referral vendors Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

• Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.

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• Relationships and RolesTo ensure smooth functioning of day to day process, the position is critical to have close interaction with following functionsINTERNAL Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds.

• Sharing data regarding negative profiles and areas basis portfolio trends Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation.

• For retrieval of relevant documents for skip tracing and fraud cases Process team (Process Managers and Central team): For process and compliance related itemsEXTERNAL Collection Agencies : For delivery of numbers and compliance to process and regulatory requirementCode Of Conduct & HR TrainingsTo follow code of conduct guidelines of bank.

• Code of conduct training to be done at agency level as per process guidelines.

• To nominate and get mandatory trainings done for self as per HR training schedules.

• Legal Initiating legal in high POS delinquent cases.

• Coordination with legal team for effective use and execution of legal tools.