Storage L2 Engineer Job in Hewlett Packard Enterprise

What you ll do: The L2 engineer will be responsible for complete resolution of complex problems at a large enterprise level and mission critical storage environments. The candidate will provide expert level assistance directly to Customers, Partners, TEC engineers, Field CEs, Escalation engineers and Resellers/VARs. Some of the main responsibilities include Problem reproduction, Interfacing with the engineering team, QA and development engineers, Escalation and Elevation management, development of knowledge base and training material, mentoring and formal training delivery. . Job specific responsibilities include troubleshooting and resolving complex technical issues on HPE Storage products like Primera, Alletra, 3PAR and MSA systems. This will also involve troubleshooting of related products /components like Storeonce, Libraries, SAN Switches and host connectivity, as well as working on performance and host connectivity related issues which would need good understanding on operating system storage component, Virtualization and Networking. Providing leadership in technical problem management, working closely with end customers, HP remote and field support staff is also part of added responsibilities of this role. Responsibilities: Excellent product knowledge and troubleshooting skills on Primera, 3PAR, SAN products. Product knowledge on HPE MSA, Storeonce, Simplivity products will be added advantage. Good understanding on Operating systems, Virtualization and Networking. Excellent verbal and written communication skills Experience in troubleshooting in a technical environment Excellent analytical and problem-solving skills Software and hardware knowledge of computing and storage Able to lead resolution activities with escalated customers Ability to mentor new agents and contribute to technical action plans Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Participate in Knowledge creation and management activities Asses and appreciate technical issue as well as customer s business impact and communicate appropriately with the customer. Deliver internal trainings and tech-share sessions as needed Non-Technical Skills: Demonstrate strong written and verbal communication skills Demonstrate business judgment, decision making skills, negotiating skills, timeresource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly. Experience in interacting/Supporting Level 1 Support teams and customers Must be a team player and show ability and willingness to motivate and support other engineers Must have a Service and Support mind-set. What you need to bring: Educational qualification Bachelor/Masters in technical field or equivalent experience. Minimum Grade: ENT and above Points to note before you apply: To apply for open positions prior to the minimum time requirement, approval of the employee's current manager is required. Employees are expected to notify their manager prior to an interview. Employees in Performance Improvement Plan are not eligible to apply.