Group Account Director Job in Hogarth

Job Responsibilities :

Internal Responsibilities

Demonstrate a thorough understanding of the Hogarth business model, services and

technology

Ensure a thorough understanding of the contractual obligations, commercial arrangements

& SLAs of your account and ensure specific details are understood by the wider team where

relevant

Ensure optimum productivity levels are achieved and team morale is high

Review team structure and resource on an ongoing basis to ensure client is serviced

appropriately whilst maintaining agreed profitability

Ensure succession plan is in place for the complete Client Servicing team and liaise with

other Dept. heads regarding wider team members where appropriate

Coach and develop the team in their role to ensure achievement of their Personal Development Plan

including performance management and training needs etc.

Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet

accuracy from any direct reports

Ensure relevant case studies exist and that the cross sharing of information is optimized -

champion cross fertilization

Client Management Responsibilities

Ensure clients understand agreed workflows and manage them through the process

Set and manage client expectations deliverables and timeframes

Escalate all serious client issues to your line manager immediately and recommend

solutions wherever possible

Identify areas for improvement of existing workflow and processes which could

benefit Hogarth and/or the client

Build strong day to day relationships with all clients and agency stakeholders -

communication is key

Strive to better client and stakeholder relations

Identify training opportunities for clients to ensure their adherence to processes &

improve workflow

Project Management Responsibilities

Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and

external

Clients and agencies) where necessary to ensure things get done but setting

realistic expectations with clients

Consistently deliver against all contractual obligations include SLAs and KPIs

Keep /GAD updated on status of projects

Monitor internal workflows, identify areas for improvement and make

recommendations

Quality Control Responsibilities

Act as a brand QC/Guardian always ensure brand guidelines, QC checklists and

procedures are followed

Ensure all parties are aware of brand and QC guidelines, ensure internal summaries

aredeveloped and distributed if necessary

Highlight and resolve quality control issues

Ensure the best external talent is always used freelancers, translators,

proofreaders,copywriters, planners where necessary (liaise with relevant Dept.

heads and ensure they passrelevant tests)

Financial Responsibilities

Prepare accurate cost estimates based on contracted rates and ensure all estimates

are

approved by GAD

Contribute to profitability of accounts, budgeting and forecasting process

Business Development Opportunities

Proactively seek and identify new revenue opportunities in existing clients or

prospects and

inform GAD

Support the GAD in developing proposals for any new revenue opportunities

Build and maintain a client business development

Job requirements:

8 - 10 years managing and servicing international accounts

Experience working in Digital & TV/ Broadcast will be an added advantage.

Strong time management/prioritization skills

Strong project management skills

Can do attitude and an ability to work under pressure

Strong interpersonal and communication skills

Fluent oral and written English

Strong numeracy skills

Highly organized, detail oriented, client focused and proactive

Experience of running a strong dynamic account team including resource planning

Team player

Strong IT literacy, including Word, Excel, PowerPoint/Keynote

Diversity and Inclusion

Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.