Tech Supp Professional Job in Honeywell

Deliver business value through Right and Fast partnership

Experienced Technical Support Professional

In September 2015, Honeywell entered the fuel-efficiency and emissions-savings market to serve the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airlines operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywells expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuel-efficiency solutions, Honeywell also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management.

Be part of a team that is solving complex technical problems for the customer

Learn to apply highest standards of customer support

Build business acumen while learning to address customer's technical needs

In this role, you will be responsible for:

Providing professional technical support to internal and external customers.

Coaching less experienced colleagues with focus on accuracy, timely feedback, and customer satisfaction.

Timely investigation, resolution, root cause analysis and replication for escalated issues.

Developing internal documentation to increase team knowledge and decrease repetitive work.

Executing client trainings both onsite and online with high degree of details and practical examples.

Helping the engineering team in the process of testing and aviation domain knowledge.

Following up on customer issues until resolution.

Participating in company conferences as a speaker or presenter.

YOU MUST HAVE:

Bachelor's degree / equivalent, or High school diploma with significant relevant experience.

WE VALUE:

Customer facing experience

Experience in the industry is preferred

Excellent interpersonal and verbal & written communication skills

Strong continuous improvement mindset, strong leadership impact

Demonstrated experience with Knowledge Management & Call Center Management

Good administration skills

Some experience with a variety of the businesses product programming languages

Additional Information

• JOB ID: req236281
• Category: Customer Experience
• Location: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
• Exempt