It Support Manager Job in Hrhelpdesk
Job Summary
Supervise and Lead support team to maintain IT hardware and network infrastructure in Branches and Regional offices across PAN-India
Perform root cause analysis of infrastructure problems and develop resolution plans.
Oversee Infrastructure upgrades, modifications and deployments.
Mentor and direct team members for timely completion of assigned tasks & projects.
Work with the team to develop problem management and service improvement plans.
Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.
Assist in staff training, performance evaluation activities.
Communicate department goals and procedures to team members.
Ensure team follows best practices and maintain service level agreements.
Vendor development and support coordination
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