Java Production Support/consultant Specialist Job in Hsbc

About HSBC

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you're aiming to rise to the top or take your career in a new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC is focused on enabling businesses to thrive, economies to prosper, and ultimately, helping people fulfill their hopes and ambitions.

The Role

We are seeking an experienced Consultant Specialist to join our team and play a key role in API support, troubleshooting, and ensuring the high performance and scalability of our API services. In this position, you will work closely with the cloud infrastructure team, DevOps teams, and developers to ensure smooth deployment and optimal performance of our APIs.

Responsibilities

• API Support & Troubleshooting: Provide technical support for API services, ensuring availability, performance, and scalability. Troubleshoot and resolve API-related issues to ensure minimal disruption to services.

• Monitoring & Performance Analysis: Use tools like AppDynamics, Splunk, and other monitoring platforms to analyze and monitor API performance, identify bottlenecks, and suggest improvements or optimizations.

• Cloud Infrastructure Support: Collaborate with the cloud infrastructure team to ensure APIs are deployed and running efficiently in cloud environments such as AWS, Google Cloud, or Azure.

• DevOps Integration: Work with DevOps teams to automate API deployment processes using CI/CD tools like Jenkins, GitLab, or Bamboo, ensuring smooth transitions from development to production.

• Log Management & Analysis: Leverage Splunk for log management, creating dashboards, and analyzing log data patterns in real time to identify and resolve issues quickly.

• Collaboration with Development Teams: Work closely with software developers to understand API designs and optimize backend services, ensuring alignment with business requirements.

• Incident Management: Lead the incident management process for API-related issues, ensuring quick resolution and minimal downtime. Participate in on-call rotations to provide 24/7 support for critical systems.

Requirements

To be successful in this role, you should meet the following requirements:

• 10 to 12 years of experience in API support or backend development, with strong expertise in Spring Framework.
• Strong experience with cloud technologies (AWS, Azure, GCP), especially with API hosting and scaling in a cloud environment.
• Proficiency in using AppDynamics for performance monitoring, troubleshooting, and issue resolution.
• Hands-on experience with Splunk for log management, dashboard creation, and real-time issue analysis.
• Familiarity with DevOps tools such as Jenkins, GitLab, Docker, and Kubernetes for efficient deployment processes.
• Experience working with RESTful APIs, microservices architecture, and related technologies.
• Excellent troubleshooting skills to resolve complex API and integration issues.
• Solid understanding of networking, security, and authentication/authorization for APIs (OAuth, JWT, etc.).
• Experience with containerization and orchestration tools such as Docker and Kubernetes.
• Familiarity with additional monitoring and alerting tools like Datadog or Grafana.

Why HSBC?

• Global presence: Work in a world-leading organization with a diverse international team.
• Career growth: HSBC provides ample opportunities for professional development and career progression.
• Innovative work environment: Work on cutting-edge technologies in a fast-paced, dynamic environment.

Join HSBC and achieve more in your career.