Qualtrics ~employee Listening/consultant Specialist Job in Hsbc

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive, economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Role: Consultant Specialist

Key Responsibilities:

• Collaboration & Delivery:

  • Collaborate with the Qualtrics Product Owner (HR Employee Listening), HR Technology, Agile Lead, and/or Scrum Master to deliver the Qualtrics product backlog.
  • Capture, analyze, and document business processes to ensure alignment with business needs.
  • Participate in the design of solutions to address business requirements and configure solutions using the Qualtrics platform.

• End-to-End Solution Delivery:

  • Work with wider HR Tech teams to deliver end-to-end technical solutions, including integration and embedded surveys.
  • Develop excellent platform knowledge through self-learning, training courses, and collaboration with professional services teams.
  • Actively participate in the Qualtrics Pod, addressing system defects, delivering service requests, managing development changes, performing upgrades/patching, and proactively monitoring system health and performance.

• Testing & Compliance:

  • Test configurations to ensure they meet requirements and quality standards.
  • Align with HSBC development standards and best practices, including Agile delivery and Release Management controls.
  • Write appropriate functional and technical documentation for all deliveries.

• Continuous Improvement:

  • Identify opportunities for continuous improvement, focusing on user experience, security, quality, error detection, and performance enhancements.

Requirements:

To be successful in this role, you should meet the following criteria:

• Experience:

  • Experience working with the Qualtrics platform or similar SaaS survey/employee experience technology.
  • Background in data or statistical analysis.
  • Proven success within a DevOps and Agile team environment.
  • Experience in software development and/or application configuration.
  • Experience working in a multi-cultural environment with the ability to adapt to different cultures.
  • Experience of working in virtual, geographically dispersed locations and timezones.

• Technical Skills:

  • Experience with core IT Service Management processes, including Incident Management, Problem Management, and Release Management.
  • Experience of producing technical specifications and documentation.
  • Knowledge of SaaS technology, APIs, and integration technology.
  • Familiarity with the Qualtrics platform functionality, configuration, support resources, and roadmaps.

• Additional Skills:

  • Strong analytical and problem-solving skills.
  • Strong interpersonal and communication (oral and written) skills.
  • Skilled in creative and lateral thinking.
  • Excellent influencing, persuasion, and negotiation skills in workshops and presentations.
  • Advanced skills in MS Excel, PowerPoint, Word, and Visio (or similar tools).

Why HSBC?

At HSBC, you'll be part of a dynamic environment that fosters continuous professional development, offers flexible working options, and promotes a collaborative culture. Join us to be part of a global organization where your contributions will make a meaningful impact.