General Manager - Customer Advocacy Job in Icertis

Skills & Qualifications:

• 15-20+ years of successful enterprise software sales or account management experience.
• Ability to identify & create new sales opportunities and manage complex sales cycle.
• Must have knowledge on relating customer business problems & align solutions by understanding the product landscape.
• Ability to drive multiple priorities and handle customer escalations by being the customer partner.
• Must have experience on SaaS product & related services sales cycle for cross sell and up sell.
• Must have experience with SaaS product or preferably CLM.
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Responsibilities:

• Drive more revenue from existing accounts by up-selling and cross selling.
• Develop and/or expand relationships within customer base.
• Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis.
• Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors.
• Work closely with customer and product management to understand new requirements and upcoming product releases.
• Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
• Responsible for overall customer satisfaction for assigned accounts in APAC and SE Asia region.