Manager - Partner Enablement (partner Success) Job in Icertis

Skills and Qualifications:

• 10+ years of experience managing strategic service partners in Professional services.
• Experience in managing at least 5 full life cycle enterprise application implementations with end to end responsibility for program/project management.
• Possess deep understanding of the various phases of project management including initiating, planning, execution, monitoring, control and closure.
• Demonstrate good knowledge of SDLC, project management, implementation methodologies and their application.
• Must have direct client engagement experience over multiple end-to-end implementations.
• Acumen to correctly interpret trends, patterns from available data and formulate effective strategies and actions in achieving program/project objectives.
• Strategic thinker who can blend consulting and business strategy to innovate and develop compelling plans for new partner initiatives.
• Solid inter-personal and negotiation skills; should be able to facilitate engagements and handle objections in real-time.
• Excellent communication skills (written and verbal); should be able to prepare and deliver presentations to C-level executives.
• Superior organizational skills with the ability to effectively prioritize on day-to-day and week-to-week basis.
• Experience in a dynamic, hyper growth environment.
• Prior experience in implementing Contract Management/Supply Chain applications is highly preferred.
• Must have an Engineering degree from a reputed institute; an MBA in a related field will be a distinct advantage.
• High degree of ethics and integrity.
• Willing to travel: 20%
• #LI-MS1

Responsibilities:

• Cultivate successful and trusted relationships with business development and selected services partners.
• Effectively manage and enable our partners to execute Icertis product implementations for enterprise customers across industries globally and increase value proposition to customers.
• Take ownership and accountability of Icertis Delivery Assurance including requirements, design, functional & technical configuration, quality assurance, deployment activities, customer & partner relationship, planning, various milestones and financials.
• Conceptualize and formulate best of breed solutions that effectively address key implementation objectives within the bounds of scope, schedule and efforts.
• Contribute to the Icertis product road-map through active feedback from customers, partners and implementation experience.
• Maintain effective relationships internally with all functions and drive change management considering interests and impact of all stakeholders.
• Be a SPOC for partners to reach out to in Icertis and provide robust & personalized implementation support throughout the project life-cycle.
• Enable & empower the team of Lead Functional and Senior Functional Consultants engaged in Icertis product implementations across multiple projects and geographies.
• Champion company policies and processes, and ensure their adherence within the team.
• Coordinate with Product Management team for partner raised feature requests and ensure their prioritization in future releases in alignment with the project plan.
• Ensure smooth handover to Customer Success team.
• Handle customer escalations diligently.
• Facilitate interaction, manage inter-dependencies and conflict resolution among all functional teams globally.
• Communicate the key elements of the program and guide partners through the Partner Enablement phases of the Services Partner life-cycle.
• Participate in the joint SCM with partners and customers to ensure the project is well executed.
• Build product and consulting services knowledge of Icertis offerings as well as continuously develop partnership skills.
• Ramp up new partners to implement and support ICM for customers through partner education, training and effective on-boarding.
• Actively participate in partner performance management framework development and evaluations .
• Recommend initiatives to improve the overall performance.
• Adhere to best practices in partnering while working on multiple projects simultaneously.
• Verify that the client can be a reference upon successful implementation.