BriefCase
BriefCase

Client Services Associate I Job in Icon Plc.

Client Services Associate I

Icon Plc. 4+ weeks ago
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Job Summary About ICON ICON plc is a leading healthcare intelligence and clinical research organization, recognized for its dedication to advancing and improving patients lives through innovative research. At ICON, we value diverse teams, fostering a culture of inclusivity and collaboration. We are committed to excellence and looking for individuals who share our mission to shape the future of clinical development. As a Client Service Associate I, you will play a key role in ensuring the success of client projects and driving exceptional customer service within our dynamic and diverse team. What You Will Be Doing Client Liaison: Act as the primary point of contact for clients, addressing inquiries, concerns, and issues promptly and professionally. Coordination & Facilitation: Coordinate and facilitate client meetings, including scheduling, preparing agendas, and documenting key discussion points. Service Strategy: Assist in developing and implementing client service strategies to enhance customer satisfaction and retention. Internal Collaboration: Work closely with internal teams to ensure client needs are met, and projects are executed effectively and efficiently. Administrative Support: Provide administrative assistance, such as maintaining client records, preparing reports, and managing correspondence. Your Profile Education: Bachelor s degree in Business Administration, Communication, or a related field (preferred). Experience: Previous experience in customer service, client relations, or a similar role is advantageous. Skills: Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with both clients and colleagues. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and other relevant software applications. What ICON Can Offer You At ICON, we believe our people are the driving force behind our success. That s why we prioritize building a culture that rewards high performance and nurtures talent. In addition to a competitive salary, we offer: Annual Leave Entitlements: Generous vacation and leave policies. Health Benefits: A wide range of health insurance options to suit you and your family s needs. Retirement Planning: Competitive retirement plans to help you plan for the future. Employee Assistance Programme: LifeWorks provides 24/7 access to a network of over 80,000 professionals to support your well-being. Life Assurance: Comprehensive coverage for you and your family. Flexible Benefits: Country-specific options, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, and health assessments.
Qualification :
Bachelor's degree in Business Administration, Communication, or a related field preferred.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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