Banker-authorizer Job in Idfc First Bank

Roles & Responsibilities

• Key / Primary Responsibilities of the Role - List the primary deliverables
  
• Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL, Two-Wheeler Loans, HL, LAP
• Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions
• Ensure all the customers visiting the branch are delivered superior service
• Client relationship management and customer services related to retail banking operations
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints"
• Secondary Responsibilities - List the deliverables other than primary, but essential for the role
• Perform audit and ensure compliance to internal and external regulations and guidelines
• Provide best in-class customer service to become their banking partner of choice
• Key Success Metrics
• CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets