Banker-authorizer Job in Idfc First Bank

Role: Bank Authorizer
Business Unit: Retail Banking
Function/Department: Branch Banking
Location: PAN India
Experience: 6+ Years (Banking or Allied Business)
Education: Graduate/Post-Graduate (Any Discipline)

Job Purpose:
The Bank Authorizer is responsible for delivering exceptional customer service and fostering long-term banking relationships. This role involves client engagement, customer service, banking operations, liability build-up, and cross-sales at the designated branch while ensuring regulatory compliance.

Key Responsibilities:
Customer Engagement & Business Growth:
Actively engage with assigned customer portfolios to drive CASA (Current & Savings Accounts), Term Deposits (TD), Assets & Wealth cross-sell.
Meet and exceed business targets as per the performance scorecard.
Offer need-based product solutions that align client requirements with business offerings.
Enhance product penetration per customer relationship through effective engagement.
Leverage customer references to generate new business opportunities.
Customer Service & Relationship Management:
Foster a customer-centric approach by ensuring quick resolution of queries and complaints.
Strengthen client relationships to enhance customer retention and satisfaction.
Regulatory Compliance & Risk Management:
Ensure full adherence to banking regulations and internal policies related to:
Anti-Money Laundering (AML)
Know Your Customer (KYC)
Data & Information Security
Assist in audit closure by addressing observations in reports.
Branch Operations & Governance:
Conduct internal audits and ensure adherence to regulatory guidelines.
Maintain operational efficiency and support branch-level compliance.

Key Performance Metrics:
CASA/TD Growth and Share of Customer Wallet
Cross-Sell Targets & Product Penetration
Performance Scorecard Achievement
Customer Satisfaction & Compliance Adherence

Why Join Us?
Be part of a leading BFSI organization driving financial inclusion.
Enhance your expertise in retail banking, client management, and financial operations.
Work in a dynamic and customer-focused environment.

If you have 6+ years of experience in banking or allied businesses, a strong understanding of customer engagement, banking operations, and compliance, we invite you to join our team!