Relationship Manager-nri Job in Idfc First Bank

Job Title: Relationship Manager NRI

Department: Retail Banking

Location: Mumbai

Experience: 5 to 10 Years (Relevant Branch Banking Experience)

Education: Graduate (Any discipline); Postgraduate preferred

Job Purpose:

The Relationship Manager NRI is responsible for acquiring new-to-bank NRI customers and deepening existing relationships through tailored financial solutions. This role plays a key part in enhancing customer engagement, cross-selling banking products, and ensuring world-class service delivery. The role demands close coordination with internal teams like product and operations to create seamless customer experiences, aligned with the overall goals of the branch banking division.

Key Responsibilities:

Customer Acquisition & Relationship Building

• Acquire NTB (New-to-Bank) NRI customers through referrals, networking, and targeted sales efforts.
• Build long-term relationships by understanding customer needs and delivering personalized banking solutions.
• Expand existing customer relationships by penetrating group or family accounts.

Sales & Product Advisory

• Cross-sell relevant banking and investment products based on customer profiling and financial needs.
• Promote new product offerings or enhancements to deepen wallet share.
• Ensure proactive engagement and advisory support to retain high-value NRI clients.

Customer Service & Experience

• Provide timely resolution of customer queries and complaints, ensuring high satisfaction.
• Track service turnaround times and ensure all service requests are fulfilled as per SLA.
• Collaborate with the Senior Relationship Manager NRI to maintain a best-in-class service model.

Internal Coordination

• Work with product, operations, and compliance teams to ensure smooth transaction processing and service delivery.
• Maintain accurate and updated relationship records for all assigned customer accounts.

Sales Strategy & Initiatives

• Assist in designing and executing special sales campaigns, customer meets, and NRI engagement events.
• Provide market intelligence and competitor insights to enhance acquisition and retention strategies.
• Suggest process improvements to enhance service quality and operational efficiency across the branch.

Skills & Competencies:

• Strong relationship management and interpersonal skills
• Knowledge of NRI banking products, regulatory norms, and global remittance platforms
• Ability to communicate effectively and persuasively
• Goal-oriented, self-motivated, and customer-centric
• High integrity and adherence to compliance guidelines

Qualifications:

• Graduate in any discipline (mandatory)
• Postgraduate or MBA (preferred)

Experience Required:

• 5 to 10 years of experience in branch banking, preferably in NRI customer management

Summary:

The Relationship Manager NRI plays a strategic role in acquiring, retaining, and growing NRI client relationships through superior customer service, product advisory, and process excellence. As a key driver of branch performance, the incumbent will work closely with cross-functional teams to achieve business targets while ensuring regulatory compliance and customer satisfaction.