Telecaller For Technical Support Job in Ifox Solutions
Telecaller For Technical Support
Ifox Solutions
4+ weeks ago
- Ahmedabad, Gujarat
- Not Disclosed
- Full-time
Job Summary
We are looking for a Telecaller that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our call center database in a comprehensible way
Requirements
- Strong command over English & Hindi
- Strong phone and verbal communication skills along with active listening
- Previous experience in a customer support role
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