Analyst Job in Iks Health
Job Summary
Qualification : Qualifications1+ years of experience in IT Operations (Desktop / Helpdesk Support).Candidate must be a graduate or aboveITIL certifications preferred Should be willing to work in shifts and on weekendsBehavioral CompetenciesCustomer FocusedAnalytical thinking (listening skills, problem solving and ability to identify & resolve issues)CollaborationOpen to LearningFunctional CompetenciesHelpdesk:* Neutral speech accent.* Strong knowledge of Microsoft based operating systems with emphasis on Windows.* Experience with using and troubleshooting G Suite issues within a network environment (Email, permissions, calendar sharing, delegation, etc.).Desktop:* Basic technical skills including knowledge of Microsoft Windows Operating Systems, Microsoft Office suite, G Suite and common printer issues.* Basic installation, configuration and support of IT equipment (laptop, desktop, thin client, printers, etc.)* Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues and server issues.
Description
1. ? Responsible for providing technical assistance and support related to desktops & Thinclients, hardware or software. 2. Respond to queries, runs diagnostic programs, isolates problem, and determines andimplements solution.3. ? Diagnose and resolve technical hardware and software issues involving internetconnectivity, email clients, Password4. Resets, Printers, applications, etc.,5. ? Gather the required information necessary in order to escalate to next level if required.6. ? Own user technical issues from initial report to resolution, communicating with customersregularly regarding issue status7. ? Collaborate with other IT members to properly manage user inquiries and escalate whenappropriate.8. ? Research required inform using available resources.9. ? Follow standard processes and procedures.10. ? Identify and escalate priority issues to the pertained teams.11. ? Problem solving ability and identify & resolve the issues.12. ? Basic technical skills including knowledge of Microsoft Windows Operating Systems,Microsoft Office suite, and common13. printer issues.14. ? Basic installation, configuration and support of IT equipment (Desktop, thin client,laptops, printers etc.)15. ? Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.16. ? Ability to deal with Sr. Management team.17. ? An ability to communicate with users and understand user requirements.18. ? Ability to speak and write clearly and accurately with proper communication.19. ? Effective listening skills and written skills.20. ? Multi-tasking capabilities.21. Should be willing to work in shifts & weekendsQualification : Qualifications1+ years of experience in IT Operations (Desktop / Helpdesk Support).Candidate must be a graduate or aboveITIL certifications preferred Should be willing to work in shifts and on weekendsBehavioral CompetenciesCustomer FocusedAnalytical thinking (listening skills, problem solving and ability to identify & resolve issues)CollaborationOpen to LearningFunctional CompetenciesHelpdesk:* Neutral speech accent.* Strong knowledge of Microsoft based operating systems with emphasis on Windows.* Experience with using and troubleshooting G Suite issues within a network environment (Email, permissions, calendar sharing, delegation, etc.).Desktop:* Basic technical skills including knowledge of Microsoft Windows Operating Systems, Microsoft Office suite, G Suite and common printer issues.* Basic installation, configuration and support of IT equipment (laptop, desktop, thin client, printers, etc.)* Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues and server issues.
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