Portfolio Leader Job in Iks Health

Role:

Portfolio Leader Process Excellence

Location:

Mumbai (2), Hyderabad (2) Total 4 positions

Reports to:

Vice President Quality

Qualification:

Graduate in Engineering / Post Graduation in Statistics / Mathematics

Work timings:

3 PM to 12 AM

Travel:

Up to 25%

Role Description

• Outcome orientation
• Utilize subject matter experience in Healthcare RCM and identify process improvement / process automation opportunities to transform the way we work resulting in cost savings, significant C-SAT improvement etc.
• Lead/drive improvement initiatives such as automation projects, business process re-engineering through projects and other result-oriented workshops to deliver cost savings, improved client satisfaction, improved compliance etc.
• Drive global projects to support customers and deliver value propositions
• Drive process excellence efforts for large-scale multi-location global projects
• Process orientation
• Engage in new transitions (as part of PMO team) to help define quality assurance and continuous improvement processes prior to the migration of the processes
• Drive RCA on client escalations and recommend permanent process fixes
• Drive process risk analysis and set-up early warning systems for critical business processes and BPO service delivery
• Build Continuous Improvement culture
• Work closely with the leadership team to identify and analyze organizational developmental needs to create and sustain a continuous improvement culture

• Project Management and Reporting

oEnsure projects are planned well andcarried out in a structured manner and document the projects for futurereference

oEnsure periodic tollgate reviews aredone for all the process improvement projects and drive course correction asnecessary

oPro-actively call out project risks,challenges and seek leadership intervention as appropriate

oReportresults of projects; Provide training status reports; Prepare and updateproject storyboards

Technical Skills / Experience

Mandatory

• Healthcare Revenue Cycle Management experience is mandatory
• AR: Knowledge on AR strategies
• Payer guidelines, AR platforms, global issues, exposure to & understanding of AR complexities, denials & revenue stream, front end working environment
• Billing Knowledge on billing nuances, payer rules & guidelines, edits & rejections, billing platforms, exposure to & understanding of Coding Payment Posting
• Knowledge on payment / posting nuances, pay sources, enrollments, know-how of payer contractual, refunds & credits.
• Basic Knowledge of Medical Codes would be preferred

Deep interest to question the status quo andfocus on positive disruption to improve the way we work

Self-driven individual with strong inclinationtowards owning up Projects focused on effort reduction and other key businessoutcomes drive those projects end to end (i.e.from identification through successfulclosure)

Desired

Practical knowledge of LSS tools/tenets likeSIPOC, CTQ drill down, swim-lane process mapping, value stream mapping,Measurement System Analysis, Hypothesis testing, Cause-effect matrix, Solutionprioritization, SMED, Poka-yoke, FMEA, control charts, control plan etc.

Strong project management skills includingplanning, execution and follow-through

Proficient in MS Office and Minitab

PMP Certification

Predictive analytics skills

Experience in driving Global /Company-wideProjects

Soft Skills

Mandatory

Excellent stakeholder management skills-Ability to interact with senior leadership/clients and manage expectationseffectively

Ability to deliver high impact amid complexity,ambiguity and competing priorities independently

Strong negotiation and teaming skills

Good eye for details and structured thoughtprocess

Excellent oral/written communication skills

Excellent interpersonal skills / Ability towork with all levels in the organization

Updates and maintains own expertise, sharesthis with colleagues and contribute to a positive work environment