Learning And Development Specialist - Process Job in Imerit Technology Services

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Responsibilities:

• Obtain information from internal customer/external client to define the process training components
• Analyze learner knowledge and skills, to identify process training needs, retraining needs and timetable
• Adhere to organizational processes and policies to record and perform the production request
• Prioritize production requests according to the needs, estimate time for desired outcome and revert to customer in due time
• Transcribe, enter, and verify data from multiple sources like pictures, audio, video
• Verify accuracy of transcribed data with the source document and correct any errors
• Escalate and/or seek advice from specialists whenever needed
• Make appropriate corrections for any error messages that arise, while entering data. Handle exception situations in production environment
• Comprehend complex client instructions and convert them to learning points
• Analyze production data in light of existing instructions and discover edge cases
• Use a wide variety of IT tools and platforms for training and production support
• Organize source documents and filing relative to data entered. Ensure security storage and back up of data files
• Share progress or any delays in the process with customers. Comprehend work requirements, output, and target with appropriate people as per organization policy
• Should be able to develop training ppt/manual/handouts & teaching plan from client instructions
• Design effective training programs to mitigate skills gaps and evaluate effectiveness
• Familiar with service delivery processes and metrics such as accuracy, productivity, time per task etc.
• Should be able to handle POC/pilot cases & client calls
• Should be able to handle cross-functional trainings on different projects in a domain
• Should be able to share client feedback in unbiased way & give floor support
• MIS & Reporting-as & when required
• Use time and resources judiciously
• Keep the workplace clean and operate in a tidy environment
• Treat confidential information according to established security policies