Customer Service Executive Job in Incred Finance
Customer Service Executive
Incred Finance
19 hours ago
- Thane, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Job Title: Customer Service Executive
Company: InCred Finance
Location: Thane
Department: Central (DEP_290)
Employment Type: Full-Time
Job Summary:
InCred Finance is looking for a motivated and detail-oriented Customer Service Executive to manage and improve customer support processes. The ideal candidate will be responsible for supervising a team, resolving customer concerns, and ensuring high standards of customer service delivery.
Key Responsibilities:
- Supervise and guide a team of customer support professionals
- Monitor and manage the entire customer service process
- Resolve customer issues effectively and promptly
- Develop and implement customer service procedures and policies
- Design training plans for customer support teams
- Standardize customer service delivery across all touchpoints
- Evaluate and interview potential candidates for the support team
- Recruit suitable candidates from a pool of applicants
- Track and assess performance of customer service representatives
Required Skills:
- Strong communication and interpersonal skills
- Ability to manage teams and customer-related escalations
- Excellent organizational and process management abilities
- Proficient in evaluating team performance
- Basic computer and CRM system proficiency
Qualifications & Experience:
- Experience: 0 years (Fresher-friendly role)
- Education: Graduation required
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