Medical Engagement Associate Job in Indegene

About Indegene:

At Indegene, we look to change healthcare for the better. Being an Indegene employee is not just doing a job, but it is about real contribution and outcomes. We are a global team of over 1,200 employees across 14 global locations. Our singular focus is to deliver real outcomes that are measurable, impactful, and sustainable. This has made us a recognized global leader and partner to some of the largest and most respected healthcare organizations.

Joining us means you will be part of a great company, one that joins hands to really improve patient and business outcomes using analytics, technology, operations, and medical expertise. Our people are exceptionally bright, motivated, and customer focused. Even though they are from diverse cultural and academic backgrounds, they have three things in commonthey are really passionate about healthcare, they are committed to their customers and teams, and they sincerely believe that collaboration is the key to achieving their personal and professional goals.

Job Summary:

A Medical Engagement Associate needs to regularly interact with patients who are suffering from various ailments and counsel them for health outcomes management through inbound and outbound calls. His or her role also involves managing compliance and adherence of patients enrolled in CRM. In addition, the Medical Engagement Associate needs to handle patient queries and collate health recordsrelated data from consenting patients.

Job Description:

The roles and responsibilities of the Medical Engagement Associate include the following:

Maintaining confidentiality of patients and organizational sensitive information

Capturing details related to adverse drug reactions reported by patients in pre-defined templates

Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies

Desired Skills and Experience:

EducationGraduation in any stream

Experience1-2 years of relevant experience

Fluency in English, Hindi, and any one regional language (Gujarati, Marathi, Bengali, Kannada, Tamil, Telugu, Malayalam, Assamese, or Rajasthani)

Knowledge of MS Office

Good communication and convincing skills

Empathy and willingness to listen and relate

Willing to work in rotational shifts (8 AM to 2 PM) and (2 PM to 9 PM)