Lead Technical Support Job in Indium Software
Lead Technical Support
Indium Software
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
Job Summary
- Excellent communication skills
- Extensive experience in Technical support, Team handling, Capacity planning
- Experience in Root cause analysis, Troubleshooting, API, JSON, webhooks, Service now, Jira
- Experience in defining process, creating SOPs and escalation mechanism
- Experience in defining & tracking metrics & ensure SLAs are met
- Experience in handling service & product based projects
- Experience in stakeholder management
- Ability to prioritize, delegate & accomplish tasks on time
- Willingness to work on root level project tasks to understand the process & identify gaps
- Experience in conducting reviews and provide individual specific feedback
- Experience in creating training content and providing training
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