Customer Relationship Executive ( Females Only, Hindi Fluency Must) Job in Infocom Software Pvt. Ltd

We are looking for a Client Relations Executiveto create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

• Build relationships withcustomers
• Create plans to address clients business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Requirements

• Proven experience as a Client Relations Executive
• Proven track record of meeting and exceeding targets
• Background in customer service; IT industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills in English and Hindi
• Problem-solving aptitude
• Ability to work well with a team

Education : B. Tech, MBA

Experience : 2 plus Years