BriefCase
BriefCase

Technical Support Executive Job in Infogird Informatics

Technical Support Executive

Infogird Informatics 4+ weeks ago
Apply Now
Job Summary Job Summary We are seeking a motivated and customer-oriented Technical Support Executive to join our team. In this role, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring a high level of customer satisfaction. Key Responsibilities Provide prompt and courteous technical support to customers via phone, email, chat, or remote access, resolving issues related to software functionality, installation, and usage. Identify, diagnose, and troubleshoot software issues, escalating complex problems to higher-level support or development teams when necessary. Assist customers by providing clear and accurate instructions on how to use the software, leveraging your knowledge of the product and its features. Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system, ensuring transparency and continuity. Assist customers with software updates and upgrades, ensuring they are aware of new features and improvements. Conduct online training sessions or webinars to help customers better understand the software and its capabilities. Gather and document customer feedback to identify common issues, suggesting improvements to the product and support processes. Stay updated with the latest developments in the company s software products and services, as well as industry trends and best practices. Qualification Bachelor s degree in Computer Science, Information Technology, or a related field. Experience Minimum of 1-3 years of experience in technical support or a related role. Experience in supporting software applications, preferably within the HRM or enterprise software space. Benefits Competitive salary and commission structure. A dynamic and supportive work environment.
Qualification :
Bachelors degree in Computer Science, Information Technology, or a related field.
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you

See more recommended jobs

Your 4 Step Guide to Career Success

Apply for jobs
Create Profile
Schedule Interview
Get Hired