Customer Success Intern Job in Infotrack

Job Description:

• Act as a techno-functional consultant and provide recommendations on HR processes to clients
• Configure and manage client s instance assist and train clients to do it on their own
• Devise engagement plans that consider customer business goals and map
• product capabilities to achieve these goals
• Drive product adoption, increasing overall retention and achieve process success for customers
• Support clients during critical HR events like Appraisals, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

• Bachelor Degree or equivalent
• Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch
• Project Management; familiarity with/proficiency in project management tools
• would be an added advantage.
• Understanding of Technology systems would be an advantage. HRMS system
• implementation and understanding would be preferred.
• Passionate and have a high interest in HR and Technology
• Good communication skills (Especially English) and problem-solving attitude
• Knowledge of statistical concepts and business principles
• Proficient in productivity tools like MS Excel, MS Word and MS PowerPoint