Program Director - Coe Job in Innovapptive

Position: Program Director

Location: Hyderabad, India

Employment Type: Full-Time, Salaried

Compensation: Base Salary, Bonus, Benefits

About Innovapptive:

Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences.

Role Overview:

We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation.

Key Responsibilities:

Program Leadership

• Provide thought leadership and strategic guidance to customer executives and implementation teams.
• Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed.
• Establish and evolve COE processes, implementation methodologies, and governance models.
• Communicate portfolio status and risks to senior leadership.
• Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams.

Program Management

• Manage resource allocation and staffing based on customer needs.
• Build and maintain strong customer relationships and stakeholder engagement.
• Ensure SLA/KPI compliance and customer satisfaction across projects.
• Manage portfolio financials, including P&L oversight and budget adherence.
• Support recruitment and hiring of Project Managers.

Project Management Oversight

• Enforce adherence to delivery methodologies and best practices across projects.
• Oversee project delivery quality, timelines, and budget compliance.
• Guide Project Managers in risk, issue resolution, and RAID management.
• Resolve escalated issues, manage team dynamics, and mentor delivery teams.

What You Bring:

Required Qualifications:

• 5+ years in program director or senior management roles.
• Deep knowledge of project/program management frameworks (Waterfall, Agile).
• Strong expertise in performance metrics, data analysis, budgeting, and reporting.
• Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.).
• Excellent organizational, leadership, and communication skills.
• Strategic business acumen and executive presence.
• Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM).
• Skilled at prioritization, planning, and delivering complex projects.

Preferred Qualifications:

• Bachelor s or Master s degree in management or relevant field.
• Experience with Big 5 consulting firms as associate partner/partner.
• Familiarity with JIRA project management, reporting, and dashboards.
• Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas.

What We Offer:

• Positive, innovative, and entrepreneurial work culture.
• Opportunities to lead impactful projects with global brands.
• Competitive salary and comprehensive benefits including family medical insurance and parental leave.
• Generous vacation and paid time off.
• Bi-annual performance reviews aligned with OKRs.
• Continuous learning through extensive e-learning resources.
• Participation in diverse interest groups and team activities.

Innovapptive does not accept unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws.