Technical Support Engineer Job in Innovator Web Solutions Pvt.ltd
Technical Support Engineer
Innovator Web Solutions Pvt.ltd
4+ weeks ago
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Job Category: DevelopmentJob Type: Full TimeJob Location: Malad (W)
- Take ownership of customer issues reported and see problems through to resolution
- Ensure proper recording and closure of all issues
- Research, diagnose, troubleshoot, identify solutions to resolve customer issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
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